Frequently Asked Questions
Everything you need to know about shopping with Suzy D London
What are your shipping options and delivery times?
We offer standard and express shipping worldwide. UK orders typically arrive within 2-4 business days, while international deliveries can take 7-14 business days depending on the destination.
How do I return an item for a refund?
You can return any unworn items with original tags within 14 days of receipt. Please use our online returns portal to generate a label and track your return status.
How do I know which size to choose?
Each product page features a detailed size guide. Many of our styles, like our signature joggers, are designed for a relaxed fit; we recommend checking the specific measurements provided for the best fit.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa and Mastercard, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible installments.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. Please contact our customer service team within 30 minutes of placing your order if you need to make any changes.
Are your products ethically manufactured?
Yes, Suzy D London is committed to quality and ethics. Our collections are designed in London and manufactured in family-run factories in Italy, ensuring high standards of craftsmanship and fair labor.